Delivery and Payment

Standard delivery is on us for all orders! If you need your watch sooner please choose from our express services at the check out.

Standard delivery of your perfect gift will take between 5-10 days

Express Delivery of your watch will take between 2-4 days.

We deliver worldwide and we do it for free!

Laybuy are a 3rd party supplier so unfortunately we can't help with any queries relating to them. please visit Laybuy.co.uk for further assistance.

Put simply, no, you don't.  If you are incorrectly charged taxes and duties please contact us and we will resolve this for you.

Order Information

Any payment issues are likely to be with your bank rather than TIMBR.  Please get in touch with them to resolve the issue or alternatively try using another card or alternative payment method.  If you are still experiencing issues after this then drop us a message and we will assist as best we can. 

We accept payment by credit and debit card, PayPal, Google Pay, Apple Pay and Laybuy. Unfortunately we do not accept cash or cheques.

You can cancel your order at any time up to 14 days after delivery has been made so long as the watch hasn't been personalized. Please contact us to arrange a cancellation.

If your order was unexpectedly cancelled, this is likely to be because your order has triggered our fraud filters.  If you are certain that that is not the case, please either contact your bank or payment supplier or place order again with a PayPal account.  If you do not have a PayPal account, you can easily sign up at www.PayPal.com

If you need to add engraving please let us know as soon as possible. Usually we can add engraving up to 24 hours after the order has been placed, so get in touch as quickly as you can.

Returns

We are sorry to hear that.  Please visit our returns centre at  returns.timberwatches.com to register your fault.  One of our friendly service team will assist you as quickly as possible. 

If your watch is damaged when it arrives please visit our returns centre at returns.timbrwatches.comPlease fill out the form and leave a photo of the damage within 7 days of receipt and we will resolve the issue for you ASAP. 

Whilst we don't cover damaged watches we will try and assist where possible. contact us at hello@timbrwatches.com and one of our service team will assist where possible.

Your watch can be returned  so long as;

- It hasn't been customised

- It is within 60 days of the date of delivery

- In unused and in resellable condition

- In the original packaging with all the tags intact

To arrange a return please visit returns.timbrwatches.com. 

Once you have registered your request to return your watch and we have checked your eligibility, we will send you a pre-paid returns label so that you can return your product.

So long as the watch hasn't been customised and it is within 60 days of delivery, yes you can return the watch for an alternative.  Please contact us at hello@timbrwatches.com and one of our service team will be able to assist you.

Other Questions

We love working with new and exciting affiliates.  Not only do we offer a % commission for every sale you refer, but we also offer a dedicated in-house team who’ll go the extra mile for you and your customers.

Please contact us at hello@timbrwatches.com and one our team will be in contact to discuss the next steps with you.

That's fantastic news, we are always interested in partnering with other great retailers. To get the ball rolling please contact us at letspartner@timbrwatches.com and one of our team will be in contact.

not found what you need?

If you still have questions please contact us @ hello@timbrwatches.com or use one of our alternative contact methods which you can find here